FAQ's about Yaaman Adventure Park

FREQUENTLY ASKED QUESTIONS ABOUT CANCELLATIONS

If for some reason I need to cancel my program? What is the cancellation policy?

All cancellations requested at least 5 days before your program are subject to a 10% bank transaction fee. No refunds will apply for cancellations requested 4 days or less before your program.

What happens if my trip by cruise ship or plane is cancelled and I cannot make it to my program?

Please be sure to let us know as soon as possible. Only if you send us a letter from the airline or cruise ship company informing about the situation, we will be able provide you with a certificate valid for the same program or activity which you can use for a future visit with an expiration of one year or we will give you a 90% refund on the over the total cost, after a 10% cancellation charge.

Will I have a refund if there is bad weather the day of my program or if it is cancelled for some reason?

You will be able to enjoy your program during the next 7 days or we will offer you a certificate valid for one year + 15% discount on any additional bookings.

FREQUENTLY ASKED QUESTIONS ABOUT SITE SECURITY

Is it safe to buy in this site?

We know that the security of your credit card and your personal information is very important; therefore, our site is supported by programs like Hacker Safe, Thawte and AMIPCI.

What is Hacker Safe?

McAfee HackerSafe is a service that searches for websites' vulnerabilities using automated tools. If the website is approved by these tools, then the hackersafe logo is placed and it will ensure the security of the website towards you and other clients.

What is Thwate?

Thwate offers exhaustive procedures of authenticity (domain name and identity verification). It also offers codification according to your browser capacity and the codification system of your Server. This will guarantee the privacy of the information between our Server and your browser.

What is AMIPCI?

Stands for "Internet Mexican Association" that gathers the companies that are essential for the Internet Industry development in Mexico.

FREQUENTLY ASKED QUESTIONS ABOUT YAAMAN ADVENTURE

Are towels provided if I do the swim with dolphins program?

It is recommended that guests bring along a towel, change of clothes, and cash.

Is there a safe place where I can leave my stuff?

It is recommended that valuables not be brought on tour.

Can I upgrade my package or purchase additional activities directly at the Yaaman Park or do I have to call a few days before?

You are able to purchase additional activities directly at Yaaman Park.

What is your policy on children?

Children 1 to 12 years or older must be accompanied by an adult for all tours.
Children ages 13 years or above can participate in any program alone, except the Mud Buggy Tour and Flavours of Jamaica Tour.
Infants from 1 to 3 years are free for the Jitney Tour.
Children 6 – 12 years pay Child Rates.
Children 13 years and older pay Adult Rates.

Do you have any policies for pregnant women?

Pregnant women can participate in the Flavors of Jamaica Tour. Women within 3 months of pregnancy can participate in the Jitney Tour but not for the other tours.

What are the opening times for Yaaman Park?

There is no limit on the time guests may stay at the Park. Opening hours 9:00am – 5:00pm daily.

Do you offer snacks or drinks for sale directly at Yaaman Park in case my activity does not include meals?

Yaaman offers a variety of snacks and beverages on sale including the world famous Red Stripe Beer and Blue Mountain Coffee.
Please note: No outside Food or Drinks will be permitted on property.

Does Yaaman Park accept credit card for payment?

Yaaman accepts all major Credit Cards.

Do you require license to operate any motorized machinery or activity?

It is mandatory to bring license for the Mud Buggy Tour.

Any recommendations on which items are essential to bring for these activities?

Guests are allowed to bring sunscreen and mosquito repellant.

Does my Yaaman Basic tour include the Bird Aviary view of exotic birds?

All Yaaman tours includes a visit to the Bird Aviary to view our exotic birds.

Do I have to make a reservation for any of the activities offered or can I pay for my activity directly at Yaaman Park?

Reservations are required for all Tours.

FREQUENTLY ASKED QUESTIONS ABOUT SURROUNDINGS

Do you have any restaurants on site?

Have lunch at our Garden Grill Restaurant and have a cool drink mix at the Bar.

Are their any gift shops on site where I can purchase souvenirs?

Shop for jewelry, hand crafted items, and unique souvenirs.